Refund Policy

Visora is billed as a monthly subscription (Starter, Creator, or Elite plan). There are no annual contracts and no long-term commitments. You can cancel your subscription at any time by writing to us at visorapp.online@gmail.com, or from the customer portal of the payment provider that processed your purchase.

When you cancel, your subscription remains active until the end of the current billing period you already paid for. You will not be charged again after that period ends.

New accounts receive 60 minutes of analysis free of charge, with no payment method required. If you don't continue to a paid plan, you are never charged.

All payments for Visora are processed by an external payment provider acting as Merchant of Record, that is, as the seller of record for all our orders. That provider handles refunds under its own refund policy, which is the one that governs the transaction.

Under that policy, you generally have the right to request a full refund within 14 days of your purchase, as long as you have not started using or benefiting from the analysis hours included in that purchase. If you have already started using the hours from a billing period, that period is generally not eligible for a refund, though you can still cancel to prevent future charges (see section 1).

We also review refund requests case by case with the Merchant of Record if there was a technical error on our side (for example, a failed analysis that consumed hours without delivering a result), even outside the 14-day window.

To request a refund, write to us at visorapp.online@gmail.com and we will help coordinate the request with the Merchant of Record. You can also start it directly with the payment provider, using the contact details shown on your purchase receipt. We aim to respond within 3 business days.

Additional analysis hours purchased beyond your plan's monthly allowance follow the same refund criteria described in section 3.

We may update this Refund Policy periodically. Significant changes will be notified through the Service or by email.

For questions about this Policy, write to us at visorapp.online@gmail.com.