Refund Policy

Our order process is conducted by Creem (creem.io), which is the Merchant of Record for all our orders and processes refunds. Where this Policy and Creem's terms differ, whichever gives you more rights applies.

The Starter, Creator and Elite packs and extra hours are one-time purchases, not subscriptions: they do not renew automatically, there are no automatic charges and there is nothing to cancel. The hours you buy do not expire.

Your first account receives 60 minutes of analysis free of charge, without adding any payment method. If you do not buy anything, you are never charged.

• You can request a refund of a purchase within 14 days of making it, as long as you have not used any hours from that purchase.
• If you are a consumer in the European Union, the European Economic Area, Switzerland or the United Kingdom, you have a 14-day statutory right of withdrawal. That right does not apply to analysis hours you have already started using if, when you bought them, you agreed that the service would start immediately.
• If there was a technical failure on our side, for example a failed analysis that used hours without delivering a result, we review the case even after the 14 days.
• If you close your account, the hours you have not used are not refunded, unless the purchase meets the conditions in this section.
• No refund is given in cases of fraud, refund abuse or other manipulative behaviour.

Write to support@cyclips.com with your purchase email and the order number shown in Creem's confirmation email. You can also see your orders at creem.io/my-orders/login. We reply within 3 business days. Approved refunds are returned to the original payment method.

Extra hours follow the same criteria as section 04.

If you are not satisfied with an answer, write to support@cyclips.com with the subject "Complaint": we reply within 3 business days. You can also contact Creem at creem.io/contact or the consumer protection authority of your country.

We may update this Policy. Important changes will be announced in the Service or by email.

Facundo Jose Escobar Cello (Cyclips) · support@cyclips.com · WhatsApp +39 352 050 5569